Thermography - Technical support

InfraTec Service Technical support

You have got technical problems with your infrared camera or the additional software? In order to support you as soon as possible, please give us some information on your thermographic system and your specific problem. We call you back as soon as possible.

Link to service enquiry (PDF)

If you have already received feedback from one of our service engineers, it might be useful to establish a connection to your computer in order to locate any errors as soon as possible. Should our service engineer ask you to start our programme TEAMVIEWER, please download the TEAMVIEWER client.

Quick Support

Spontaneous Meeting

Please start the TEAMVIEWER programme and provide the displayed ID number to our service engineer. Following, a connection to your computer will be established which you can disconnect at any time.


USA Offices:

InfraTec infrared LLC
Plano, TX 75024
Los Angeles, CA – Sales Office
workPhone: +1 844 226 3722 (toll free)


InfraTec GmbH
Infrarotsensorik und Messtechnik
Dresden, GERMANY
workPhone: +49 351 871-8635
Fax: +49 351 871-8727